How will the customer experience evolve in 2019?31st January 2019 | published by Theo Reilly SHARE
Caroline McGuckian, COO at Meshh, looks at the customer experience trends that defined 2018, and will come into play in 2019.
Customer ex...
Other News
Moss snaps up Sign Up Systems
Hamburg Messe signs deal with Explori
Grip tool connects Claude and GPT to live event data, reports saving organisers 10 hours per event
Equinox Group joins ICE’s global recommended contractor network
Hyve acquires leading European AI, robotics and crypto events
R.E. Rogers India appoint new MD
Carpet is the events industry's most polluting build material, isla data finds
ExpoPlatform appoints former IMEX technology chief to commercial role
Cvent launches rebrand and $1bn investment plan
Leap rebrands Ticketbooth as part of APAC expansion
ExpoPlatform to support meeting experiences across flagship Hyve events
Mash Media confirms Leading Authorities International as official speaker bureau partner
The Soar Point: If you don’t believe the AI hype, try this avatar for size…
FFAIR and Jonas Event Technology close gap between registration and exhibitor management
AI can write the email. It cannot shake your hand
FRAMELESS unveils Sistine Chapel-inspired immersive work
Olympia Events and Aztec Event Services publish 2026 AV trends review
Barcelona Boat Show to feature more brands, sectors and experiences
QSNCC opens Bangkok's first city-centre bonded warehouse for international exhibitions
Green Circle Solutions enters the African market
Are you spending on the wrong risks?
Global Event Tech Summit 2026 London venue and keynote speaker announced
Prague answers $64m question with groundbreaking moment in construction of new Exhibition Hall
DWTC expands smart event infrastructure with new partnership with -45dB
Logistical challenges and how best to work together to find solutions for tomorrow
Super Benji targets sponsor and exhibitor sales with new AI platform
Market intelligence platform launched for the exhibition industry
Two free pitches up for grabs for event tech suppliers at the Global Event Tech Summit 2026
The hidden tech gap: Why are event operations still stuck in spreadsheets?
4Wall consolidates UK operations into Hertford site as part of European expansion
Latest Issue
EW Issue 3 – June/July 2026