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SEC sets gold standard for disabled access

by Olivia Powell

The Scottish Event Campus (SEC) has been recognised with the Gold Charter of Best Practice by Attitude is Everything, a charity which improves accessibility for deaf and disabled people at events.

The venue, which comprises The SSE Hydro, SEC Armadillo and the SEC Centre, is the first in Scotland to be accredited with the award. The presentation of the award follows the SEC’s introduction of accessible online ticketing for disabled fans via the venue’s ticketing partner, Ticketmaster. This marked the first time in the UK that accessible tickets have been made available to purchase online without restriction.

The award is based on a range of measures carried out across the Campus, as well as future plans for the venue that are in line with the charity’s aims.  These include the introduction of Changing Place facilities in the SEC Centre to add to the already existing facility in The SSE Hydro, providing sign language interpreters for a range of events and supplying new wayfinding solutions.  Other initiatives include quiet rooms, courtesy vehicles, sensory packs for those who may suffer from overstimulation, as well as “sunflower” lanyards for those with hidden disabilities to alert stewards to their needs.

Mark Laidlaw, Director of Operations at the Scottish Event Campus said: “We are thrilled to be the first venue in Scotland to have been awarded the gold Charter of Best Practice by Attitude is Everything.  Visitors should be able to access to enjoy a fantastic experience and we share their vision and commitment that events should be accessible for all.  We have a number of improvements planned for the future such as making our website more user friendly and accessible, and looking at a solution for subtitles at live events.  We will continue to review our accessibility practices and standards across the Campus and look forward to working with the charity.”

Suzanne Bull MBE, CEO of Attitude is Everything said: “We are absolutely delighted to be awarding Gold to the Scottish Event Campus – a beacon of good practice for Scotland and the UK. The award demonstrates the range of access features that are possible for a forward-thinking, inclusive major venue, and the SEC’s innovative work to improve the experience for fans with non-visible and sensory impairments. We are excited to see that the team does next to push the boundaries of event accessibility further!”

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