Mash Media managing director Julian Agostini looks at the value of customer service.  What price our principles? It’s a paradoxical question, of course, as principles shouldn’t be compromised at any cost but is that real life? We only have to look at the current situation in Ukraine to see that. On a far more trivial level, I have questioned my own resolve when flying with Ryanair as their marketing and offers can sometimes cloud the memory.  Although it i...