Home TypeFeatures Leveraging industry expertise

Leveraging industry expertise

by Paul Colston

Looking ahead in 2021, the International Exhibition Logistics Association (IELA) explains some of its work and initiatives during challenging times.

In the late fall of 2020, our view for the future was cautiously optimistic. Then the strength of the second wave of Covid caused a re-evaluation of the prognosis,” says Sandi Trotter, IELA vice-chairperson, and director business development TWI Group Canada. “With lockdowns returning to most parts of the world, the optimism for a gradual restart in late spring 2021 has now been moved to late summer/ early fall.”

She believes industry reopening will be reliant on several pillars, including wide vaccine distribution, which would allow venues to reopen by building confidence among attendees, exhibitors and organisers.


Covid Health & Safety guidelines and protocols will remain essential at all events, Trotter believes, and says all parties must have the secure knowledge that a safe event means minimised risk for attendees and exhibitors. Indeed, IELA was one of the first associations to create and publish a key document outlining safe operating procedures in a Covid environment.

Of crucial importance is the restoration of confidence in the industry on the part of government bodies, which must, says Trotter, recognise that trade events are vastly different from mass gatherings such as concerts and similar public events.

“IELA,” she notes, “is a trademark for high quality and safety. “Professional events where IELA is involved install procedures for controlling access, contract tracing and more,” Trotter adds, pointing out that IELA has been supporting its members to intensify their lobbying efforts to instill confidence with legislative entities who approve any reopening.

Most events taking place in the near future will be hybrid events, IELA recognises, combining live with virtual attendanc. Trotter says the general industry consensus shows that attendees, exhibitors and organisers all prefer live events to purely digital. “It is widely recognised that human nature is largely tactile. There is an inert need to see, touch and smell which cannot be achieved with a virtual event,” she says, and is proud of IELA’s reactivity in supporting its members during the pandemic. Among such actions, she highlights the IELA RELOAD programme which she says has been hailed internationally for its relevance, content and spirit.

A similar initiative implemented during the pandemic is a new online market experience called ‘WHAT’s NEW?’ wherein new services and products are displayed “by IELA Members for IELA members”. This new IELA platform is a marketplace for new revenue streams which, in turn, supports a faster recovery for the IELA membership.

“IELA is able to accompany the exhibition logistics industry in developing its innovations and practical solutions for the future and therefore contribute to a more efficient and secure environment,” Trotter says.

The association has examples to cite here, such as IELA member Neil Goatcher, MD, Exhibition Freighting Ltd UK, and John Knight, MD EF-Engineering, who have presented their ‘Fresh Start System’, a sanitisation system to be offered as an extra service to venues for fast and optimal sanitisation of an entire exhibition. Goatcher explains: “We aim to explore how we can support other IELA members in offering this service to their organiser or venue clients. If marketed correctly, this is an added revenue stream for all companies, and also to the organiser, so everyone can benefit financially.”

IELA members Monelisi Gaji and Thula Khumalo, with EF-GSM South Africa, have presented on the marketplace platform their Virtual Exhibitor Service, which allows brands to keep attending events abroad and exhibits to keep moving to events.

IELA realises also that these are difficult times for members and the Management Board has also taken the unprecedented decision to reduce membership fees for 2021. Trotter emphasises that it is paramount that the industry retains its sustainable and expert service providers during reconstruction and beyond.



Throughout the pandemic, during several editions of online virtual discussions and educational seminars, IELA members have benefited from both the wisdom of a host of qualified guest speakers as well as from the insight and support of fellow members.

Educational programmes have become very important as industry talent and special skills have a tendency to be lost during inactive periods. The recruitment of younger generations in the industry is a priority for IELA, which is intensifying its events in this field: The IELA 2020 Operations Summit was a great success, held virtually in November 2020 and attended by 74 participants; while the Winter Seminar 2021 (an educational seminar for newcomers to the industry) will take place virtually from 28 January-2 February with a focus is on Building the Future in the New Now.

Trotter notes that the association’s strategic plans to support the industry in 2021 include a high level of industry advocacy, such as the IELA Ambassador programme and partnering with national industry associations around the world. “To date, IELA has signed Memorandums of Understanding in 14 countries,” she says, and explains how it hopes its  IELA Red Alert Campaign can become a voice of the industry, projecting the underlying urgency through its message: “This is our industry, our passion, our world, our future and the one all event professionals rely on for the survival of the exhibition and event industry”.

Trotter underlines that IELA welcomes and supports initiatives from other national and international players in the exhibition industry and states its aim is to create one unique and strong voice when communicating with government bodies and advocating for financial measures to rebuild the industry.

She says full IELA support will continue, as in past years, for special events such as The Global Exhibition Day, and describes IELA as an “association comprised of professional, passionate individuals, who in many cases, have made exhibitions their life’s work”.  This, she adds, has clearly been demonstrated in their dedicated efforts over the past year.

When asked what IELA and industry’s prospects are in 2021, Trotter says: “We will rise from the ashes to rebuild a strong, vibrant industry that is a major contributor to economies around the globe.”

Related Articles