Excel London and Costa Coffee have unveiled their refreshed in-venue stores, including touch screen ordering systems designed to elevate the customer experience as part of Excel’s continued £350m investment strategy.
The upgrades to both Costa Coffee stores focus on innovative technologies to streamline the ordering process, as well as Costa Coffee’s plans to continually invest in its stores, team members, and customers, helping to give a boost to cities of which it is proud to be a part.
Both venue stores are also pioneering the use of staff headsets, making them the first non-Drive Thru Costa Coffee stores to implement this communication technology, further enhancing the baristas’ ability to serve customers more efficiently.
Simon Mills, Excel’s chief commercial officer said: “We know how important quality F&B is to our time-conscious visitors and, of course, the importance of networking over a good cup of coffee. Working with the Costa Coffee team, we believe we have created a modern, cutting-edge environment for our guests and most importantly of all, providing the fastest possible service.”
Luke Shaughnessy, regional operations director from Costa Coffee commented: “We’re excited to refresh our two stores at Excel London, empowering our talented baristas with the tools and training to ‘excel’ in this busy event venue.”
As well as its F&B and digital investments, Excel has embarked on major new developments including its forthcoming 25,000sqm expansion and its new waterfront entertainment district Immerse LDN.