What would be the impact on performance if organiser companies swapped employees, asks CloserStill Media and Nineteen Group chairman Phil Soar? How often have you heard the following: “Our success is down to our incomparable staff” or “I dedicate this award to the people who really deserve it – our wonderful staff” By and large, CEOs seem to believe it, though it may fit into the pattern of predictable pronouncements such as “Next year is looking grea...