Rachel Gregory, EN 30 Under 30 member 2018 and sales manager at Diversified Communications, on the rewards of supporting your team.
For me there is nothing more rewarding than helping others and seeing an individual grow, flourish and succeed.
Everyone has different strengths and needs. As a manager it is important to adapt to who you are managing, to communicate effectively and to know your audience. Managing a team or individual isn’t always easy, how do you carry out your daily tasks but ensure that you are giving your staff the attention they need? One answer is to be available!
A good manager is always approachable. If your staff can’t approach you because you’re too busy how are you going stop unforeseen problems that could have been avoided had you given them the time? If your staff are willing to listen and learn you already have a captive audience who respect you, look up to you. That is why delivery of information is key.
Start your week on a high and set out an agenda. Weekly meetings on a Monday are my favourite. We can talk about what needs to be done, focus on this week and any challenges. Giving your staff the right direction and support is vital. You couldn’t drive a car blind so don’t expect your staff to know when to put the breaks on, or where the stop signs are, they are just trying to push and go as far as possible.
Like any role, confidence naturally grows with knowledge. Over time your staff will become more advanced and they will understand the market more. It is important to adapt and let them breathe – trust they are going to make the right decision.
If you have a staff member performing well show your appreciation, whether it’s a well done, high five or a coffee, let them know they are doing a good job.
Staff are the core of any business, if you have a happy workforce your business will thrive, people will go that extra mile, work that little bit harder stay that little bit later to get the job done. Recruiting the right staff requires practice, patience and attention. Never recruit someone who is promising the earth. Recruit someone who is keen and willing to learn, This way you will have a valued staff member and added asset to your team/business.
Investing your time in developing someone, teaching them everything you know will be the most rewarding job of all and your business will reap the benefits. Have you helped someone on their path to success?
Pictured: Rachel with colleague and EN 30 Under 30 2019 winner Justin Wilkins.