The NEC has announced the introduction of a toilet and washroom review app. The app, called Cleen, is the first fully integrated management tool and review app.
The app is free to download via the Apple or Android store, and enables customers and visitors to log reviews of washrooms. Users can either compliment accessible and clean washrooms or post feedback on issues such as the need to refresh soap supplies or toilet paper. The reviews are posted by clicking different icons, in addition to optionally posting photographs to support their review. Which can then be viewed by other Cleen App users.
The NEC has its own Cleen Dashboard which is a complete washroom management tool, which allows the venue to have immediate access to the Cleen App reviews so that it can take action and directly respond to customer feedback. Each toilet has its own individual QR code displayed above the hand dryers,and some washrooms also have a tablet to enable customers to leave a review without a phone.
In addition to the new app, a second Changing Places fully-accessible toilet for people with severe disabilities has been installed in the NEC Piazza, and this has its own review section on the Cleen app. The toilet is larger than a standard accessible toilet to accommodate a wheelchair user and their carer, allowing them to manoeuvre with ease, plus equipment including a height adjustable adult-sized changing bench, ceiling hoist and height adjustable washbasin.
Group FM contract support manager, Steve Cartmell, said: “We are committed to providing all our customers with the very best experience possible. The Cleen app and the introduction of another Changing Places toilet will further enhance our offer to visitors and ensure that they can alert us if there are any issues we need to deal with quickly. We believe in setting and maintaining the highest standards across our venue and this is another example of how we are always striving to exceed customer expectations.”
Managing director of HSG (the developers of Cleen), Simon Rice, said: “Yet again, the NEC is at the forefront of the hospitality industry and has demonstrated their real commitment to providing customers and visitors with high quality washroom facilities.
“Cleen will enable the NEC to monitor, address and promote their washroom facilities which are an important part of the customer experience – especially for those with disabilities or additional needs.”