Accessibility is still a major challenge across the events industry – despite receiving a lot more attention in recent years.

Research from the Access All Areas: Closing the Accessibility Gap in Events report shows that 93% of disabled delegates faced barriers when attending events in late 2025. Nearly one in three attendees identified as having a visible or non-visible disability.

The most commonly reported issues were practical. Inaccessible layouts were cited by 28% of respondents, followed by overstimulating environments (27%) and untrained staff (25%). Other gaps included accessible toilets (24%) and missing accessibility information (17%).

Exhibitions present issues for accessibility

Accessibility can be harder to deliver in exhibition settings, where space, noise and time pressures all play a role.

According to Absolute Audio Visual Solutions (AAVS), seminar theatres on show floors can be difficult to adapt for delegates with mobility, sight or hearing needs, particularly when sessions run back-to-back and space is limited.

Audio is one of the most important factors.

In large exhibition halls, background noise and poorly specified sound systems can make it difficult for delegates to follow presentations, especially those with hearing impairments or sensory sensitivities.

“The ability to hear clearly is a core component of any event,” AAVS said. “Ambient noise or poorly spec’d PA systems can affect how much information delegates retain and how confidently they can interact with presenters.”

Technology exists to improve this experience, such as Silent Conference’s headphones that enable users to control volume and reduce ambient noise.

The scale of the issue

Accessibility considerations are significant given the size of the audience affected. Around one in three UK adults experience hearing loss or tinnitus, while millions struggle to hear conversational speech.

In this context, standard audio setups are not always sufficient, particularly in busy exhibition environments.

Technology is slowly improving access

Event technology is increasingly being used to address these challenges.

Assistive listening systems such as hearing loops, live captions and British Sign Language support can improve access, although some are limited to fixed areas.

Wireless audio solutions are also being adopted.

AAVS highlights tools such as Silent Conference headphones, which allow delegates to control volume levels and reduce background noise, while also limiting disruption to nearby stands.

“Silent Conference headphones allow users to control their own volume and reduce ambient noise so they can focus on the presentation,” the team said. “It also allows nearby exhibitors and visitors to continue conversations without disruption.”

Focus on engagement

AAVS says accessibility should be considered as part of how delegates engage with content.

“Making sure every attendee and delegate need is catered for equally is key,” the team said. “This can range from improving engagement, understanding of products and services, or just ensuring everyone can attend and interact with those in attendance.”

While budget constraints remain, organisers are increasingly looking at practical ways to improve access across different event formats.