As AI-powered chatbots become increasingly embedded in our daily lives and business operations, it’s easy to be drawn in by their speed and convenience. But The Voice of Reason – chief ideas officer Simon Clayton of RefTech urges a moment of caution. The events industry is embracing artificial intelligence, and chatbots may be seen as a simple and effective first step into using AI. These ‘digital assistants’ offer efficiency, cost savings and round-th...