PSNI Global Alliance, a network of technology integrators and service providers, is reinforcing its commitment to AV service and support with the launch of a new Quality Assurance Certification (QAC).

This exclusive program is designed to empower its network of Certified Solution Providers (CSPs) with advanced quality assurance knowledge, ensuring standardised excellence across global AV projects.

The QAC, developed with PSNI’s CSP companies and based on AQAV (Association for Quality in Audio-Visual Technology) AV9000 standard, combines quality principles with business applications, using concepts from the AV9000 process to promote continual improvement and precision.

Tailored for professionals in technical field operations, system design, service management, and installation, the QAC course delivers a two-day, interactive workshop format, concluding with a Q&A assessment. Participants will gain practical insights into:

• Continual Improvement – Embedding a mindset of ongoing enhancement for sustained success.
• Best Practices Implementation – Applying industry-leading standards in AV/UCC system design, fabrication, installation, and commissioning.
• Customer Satisfaction Optimisation – Ensuring solutions consistently meet and exceed customer expectations.
• Compliance Mastery – Understanding essential quality checklists, calculations, and measurements.

The inaugural QAC course took place March 31 – April 1 in Atlanta, ahead of PSNI’s annual summit. Attendees gained hands-on experience with the latest quality assurance methods, enhancing their ability to deliver seamless AV integration globally.

Chris Miller, executive director of PSNI, emphasised the certification’s benefits to its CSP’s customers: “This new certification is yet another way we are ensuring that every CSP in our network operates at the highest level, delivering unparalleled service and expertise. Through this initiative—guided by renowned expert Jim Maltese—we are standardising quality efforts across the globe for our enterprise clients. A customer of one CSP is a customer of all, and with this certification, our CSPs gain an edge that no one else has: a globally unified approach to excellence in AV service and support.”